Source record · tier 2 current vendor documentation

Contact Center Sandbox

Publisher: Cisco Systems (Webex for Developers)
URL: https://developer.webex.com/webex-contact-center/docs/sandbox_cc
Published: unknown
Updated: unknown
Accessed: 2026-09-22
HTTP status: 200
License: (c) Cisco Systems; proprietary vendor documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

A Webex Contact Center developer sandbox is provisioned with default hold music and a default greeting message as audio files. in context
The auto-wrap-up desktop profile in a Webex Contact Center developer sandbox ends the call with a default wrap-up code instead of requiring the agent to choose one. in context
The business hours mapped to the default inbound entry point and default basic flow of a Webex Contact Center developer sandbox are active for 60 days from the time the sandbox is created. in context
The 60-day default business-hours window of a Webex Contact Center developer sandbox expires before the sandbox itself, so a sandbox can remain valid while its default entry point stops routing on the original schedule. inferred in context
Cisco recommends the latest desktop version of Google Chrome or Mozilla Firefox for the Webex Contact Center portals and states other browsers may produce unexpected results. in context
Webex Calling is the default calling platform provisioned in a Webex Contact Center developer sandbox. in context
No change in Webex Control Hub is required to use a Webex Contact Center developer sandbox, although the administrator account can sign in to Control Hub to customise Contact Center settings and view metrics. in context
A Webex Contact Center developer sandbox is provisioned with two desktop profiles, one with auto-wrap-up enabled and one without. in context
A Webex Contact Center developer sandbox organisation is issued a DNS domain under wbx.ai and a Webex site URL under webex.com, both derived from a generated organisation name. in context
Extending the validity of a Webex Contact Center developer sandbox is done by contacting Webex Developer Support; the documentation names no self-service extension mechanism. in context
The two Contact Center user accounts in a Webex Contact Center developer sandbox are issued extensions 1001 for the premium agent and 1002 for the supervisor agent. in context
The default flow in a Webex Contact Center developer sandbox plays the default hold music and redirects the call to the default inbound queue. in context
Cisco instructs sandbox administrators to sign in to Webex Control Hub at https://admin.webex.com from a fresh private or incognito browser window using the credentials from the provisioning email. in context
In a Webex Contact Center developer sandbox the main PSTN number, supplied in the provisioning email, is the number dialled to reach an agent signed in to Agent Desktop. in context
The main PSTN number of a Webex Contact Center developer sandbox is assigned to the default Webex Calling location and is described as reserved. in context
A Webex Contact Center developer sandbox is provisioned with one default multimedia profile. in context
Cisco documents no procedure for converting a Webex Contact Center developer sandbox into a production tenant, and no procedure for transferring its licences, PSTN numbers or organisation identity to one. inferred in context
The Webex Contact Center portals are not designed for mobile devices. in context
As retrieved on 2026-09-22 the Contact Center Sandbox page documents what a sandbox contains and how to sign in to it but contains no step-by-step procedure for requesting one. in context
A Webex Contact Center developer sandbox is provisioned with exactly one administrator user. in context
After a Webex Contact Center developer sandbox is created the requester receives a provisioning email containing the Webex site name, DNS domain, administrator username, administrator password and Webex site URL. in context
A Contact Center Developer Sandbox gives the requester administrator access to a licensed Webex Contact Center sandbox for creating and testing platform capabilities that are not available with Webex free plans. in context
A Webex Contact Center developer sandbox is provisioned with one preconfigured inbound voice queue. in context
Using a Contact Center Developer Sandbox requires first being signed in to the Webex Contact Center Developer Portal, and a new free Webex account can be created for that purpose. in context
Problems with a Webex Contact Center developer sandbox are raised through the developer portal Support page. in context
A Webex Contact Center developer sandbox is provisioned with one default agent-based team. in context
A Webex Contact Center developer sandbox is provisioned with two default Contact Center users: a premium agent with Agent Desktop functions only, and a supervisor with additional supervisory metrics and functions. in context
A Webex Contact Center developer sandbox is issued two PSTN numbers: a main number assigned to the default Webex Calling location, and an entry point number assigned to the Contact Center default inbound entry point. in context
A Webex Contact Center developer sandbox is provisioned with five pre-configured user profiles: Administrator Only Profile, Administrator Profile, Premium Agent User Profile, Standard Agent User Profile and Supervisor Profile. in context
All Webex Contact Center developer sandboxes have a validity period of 180 days. in context
The documented contents of a Webex Contact Center developer sandbox cover voice only; no digital channel, outbound campaign, workforce optimisation or AI capability is listed as preprovisioned. inferred in context
In the sandbox, business hours are mapped to the default inbound entry point and the default basic flow, and are active for 60 days from creation. in context
To request a Webex Contact Center sandbox you must be a member of a Contact Center enabled organization, sign in to your Webex account on the developer portal and click Request a Sandbox. in context
Contact Center sandbox creation may take up to 24 hours and the requester receives several emails during it. in context
The final sandbox provisioning email carries the account credentials for the sandbox admin and user accounts. in context
The sandbox's default basic flow plays default hold music and redirects the call to the default inbound queue. in context
The sandbox comes with a default agent-based team. in context
If you already hold any Webex sandboxes you must delete them before you can create a new Contact Center sandbox. in context
Deleting a Webex sandbox can take up to 15 minutes. in context
Sandbox agents sign in to Webex Contact Center Desktop at desktop.wxcc-us1.cisco.com using the Extension given for that agent in the provisioning email. in context
In the sandbox the main PSTN number, given in the provisioning email, is the entry point for reaching an agent signed in to Agent Desktop. in context
The sandbox comes with one inbound voice queue preconfigured. in context
The sandbox includes a supervisor agent user with access to additional supervisory metrics and functions. in context
Webex sandboxes have a validity period of 180 days, and Developer Support can be asked to extend a sandbox's validity. in context
A sandbox agent needs a machine that runs Webex Contact Center Desktop together with the Webex App or the Webex Calling plug-in for Chrome to act as a virtual call center agent. in context
Webex Calling is the default calling platform in a Webex Contact Center developer sandbox. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Contact Center Sandbox. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-cc-sandbox

BibTeX

@misc{warmtransfer-webex-dev-cc-sandbox,
  title  = {Contact Center Sandbox},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-cc-sandbox},
  note   = {Cisco Systems (Webex for Developers), accessed 2026-09-22}
}