Using the New HTTP Connector for Webex Contact Center APIs

Publisher

Cisco Webex Developer Relations

URL

https://developer.webex.com/blog/using-the-new-http-connector-for-webex-contact-center-apis

Published

2024-12-10

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco recommends not logging sensitive response data from API calls made in flows. in context
• Connectors are created in Control Hub under Contact Center, Integrations, Connectors. in context
• Cisco recommends that flows calling Contact Center APIs allow for rate limiting, handle HTTP 429 responses gracefully, and handle documented API error codes with Case activities. in context
• Cisco recommends Read-Only access for a Webex Contact Center connector used only for GET calls, keeping Read-Write for calls that create or update data. in context
• With a connector selected, the Request Path holds only the API path, not the full URL; the connector supplies the base domain. in context
• The Webex Contact Center HTTP connector handles authentication natively, removing the need for a separate integration and token server to call Contact Center APIs from a flow. in context

Cite this source record

APA

WarmTransfer. (2024, December 10). Using the New HTTP Connector for Webex Contact Center APIs. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-new-http-connector-wxcc-apis

BibTeX

@misc{warmtransfer-webex-dev-blog-new-http-connector-wxcc-apis,
  title  = {Using the New HTTP Connector for Webex Contact Center APIs},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-new-http-connector-wxcc-apis},
  note   = {Cisco Webex Developer Relations, accessed 2026-09-30}
}