Cisco's developer blog says the Search API, called from Flow Designer, can look up the last agent a caller spoke with so the flow can queue the caller to that agent.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- search api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-12-10
- Checked
- 2026-10-01
Sources
- Using the New HTTP Connector for Webex Contact Center APIs — Cisco Webex Developer Relations · tier 2 current vendor documentation · The Webex Contact Center API Connector in Action
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-search-last-agent-blog. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-search-last-agent-blog
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-search-last-agent-blog,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-search-last-agent-blog},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-search-last-agent-blog},
note = {Source note wxcc-preferred-agent-routing-setup-search-last-agent-blog, checked 2026-10-01}
}