Configuring Routing Settings

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/configuring-routing-settings

Published

2026-04-23

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Talkdesk proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Alternative Exits section of Assignment and Dial gives queued callers keypress ways out of the waiting queue, for example back to the Standard IVR. in context
• Agents must be in Available status to receive Studio-assigned interactions, and when several agents match, the most idle agent is chosen. in context
• Assignment and Dial has No answer, Maximum waiting time reached and No match found exits, and each can send the call to a component such as Voicemail. in context

Cite this source record

APA

WarmTransfer. (2026, April 23). Configuring Routing Settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-configuring-routing-settings

BibTeX

@misc{warmtransfer-talkdesk-studio-configuring-routing-settings,
  title  = {Configuring Routing Settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-configuring-routing-settings},
  note   = {Talkdesk, accessed 2026-10-02}
}