Source note · Building inbound flows in Talkdesk Studio
Agents must be in Available status to receive Studio-assigned interactions, and when several agents match, the most idle agent is chosen.
Checked 2026-10-02
Agents need to be in the 'Available' status to receive interactions.
- Vendor
- Talkdesk
- Product
- Talkdesk Studio
- Subsystem
- assignment and dial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Routing Settings — Talkdesk · tier 2 current vendor documentation · Configuring Routing Settings, agent status note
Cite this note
APA
WarmTransfer. (2026, October 2). Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-available-most-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-available-most-idle
BibTeX
@misc{warmtransfer-claim-talkdesk-studio-flow-setup-ad-available-most-idle,
title = {Building inbound flows in Talkdesk Studio: source note talkdesk-studio-flow-setup-ad-available-most-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/talkdesk-studio-flow-setup-ad-available-most-idle},
note = {Source note talkdesk-studio-flow-setup-ad-available-most-idle, checked 2026-10-02}
}