Using Request Direct Callbacks and Auto-answer in Studio API Flows

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/using-callbacks-and-auto-answer-in-api-triggered-flows

Published

2025-11-12

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Talkdesk proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Studio API request flows currently support only string input arguments. in context
• The Studio Auto-answer component used with callbacks accepts a timeout of up to 40 seconds. in context
• In a Studio API flow that uses Request Direct Callback, Talkdesk rings the agent first; the customer is dialed only after the agent accepts and hears a callback-request announcement. in context
• A Studio call path can hold at most one Make outbound call component, and a Request Direct Callback component cannot directly follow another one. in context
• Request Direct Callback takes a priority from 1 to 10, a search timeframe from 1 to 48 hours, and assignment by ring groups, agents or attributes. in context

Cite this source record

APA

WarmTransfer. (2025, November 12). Using Request Direct Callbacks and Auto-answer in Studio API Flows. WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-callbacks-auto-answer

BibTeX

@misc{warmtransfer-talkdesk-studio-callbacks-auto-answer,
  title  = {Using Request Direct Callbacks and Auto-answer in Studio API Flows},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-callbacks-auto-answer},
  note   = {Talkdesk, accessed 2026-09-25}
}