Source note · Talkdesk
In a Studio API flow that uses Request Direct Callback, Talkdesk rings the agent first; the customer is dialed only after the agent accepts and hears a callback-request announcement.
Checked 2026-09-25
- Vendor
- Talkdesk
- Product
- Talkdesk Studio
- Subsystem
- studio-flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Using Request Direct Callbacks and Auto-answer in Studio API Flows — Talkdesk · tier 2 current vendor documentation · Using Request Direct Callbacks and Auto-answer in Studio API Flows, how it works section
Cite this note
APA
WarmTransfer. (2026, September 25). Talkdesk: source note talkdesk-platform-callback-agent-rung-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/talkdesk-platform-callback-agent-rung-first
BibTeX
@misc{warmtransfer-claim-talkdesk-platform-callback-agent-rung-first,
title = {Talkdesk: source note talkdesk-platform-callback-agent-rung-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/talkdesk-platform-callback-agent-rung-first},
note = {Source note talkdesk-platform-callback-agent-rung-first, checked 2026-09-25}
}