Fallback Experience API

Publisher

Talkdesk

URL

https://docs.talkdesk.com/docs/fallback-experience-api.md

Published

2026-05-29

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Talkdesk proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Talkdesk Fallback Experience API is a Studio Continuity Settings solution; it lets admins forward inbound calls per phone number to external numbers, send all calls to one external backup number, or play an audio message when capacity is seriously compromised. in context
• Once enabled, the Talkdesk fallback experience configuration applies only to new inbound calls. in context

Cite this source record

APA

WarmTransfer. (2026, May 29). Fallback Experience API. WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-docs-fallback-experience-api

BibTeX

@misc{warmtransfer-talkdesk-docs-fallback-experience-api,
  title  = {Fallback Experience API},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-docs-fallback-experience-api},
  note   = {Talkdesk, accessed 2026-09-25}
}