Prepare for a Partner Contact Center (Trailhead unit)

Publisher

Salesforce Trailhead

URL

https://trailhead.salesforce.com/content/learn/modules/service-cloud-voice-setup-quick-look/prepare-for-a-voice-implementation

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce proprietary training content; no-redistribution; short excerpts and locators only

Source notes citing this source

• Number porting must be requested in advance and its duration varies by country and complexity, so Salesforce advises planning it early. in context
• Voice supports Google Chrome and Mozilla Firefox, with cookies enabled for single sign-on. in context
• Before setup, create a custom domain and a single sign-on URL so reps can log in to the contact center. in context
• Voice is available only in Lightning Experience and requires Service Cloud or Sales Cloud add-on licenses. in context
• Omni-Channel must be enabled in the Salesforce org before setting up Voice so reps can make and receive calls. in context
• For Amazon Connect, Salesforce advises increasing service quotas for concurrent calls, transcription jobs and outbound call regions before go-live. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Prepare for a Partner Contact Center (Trailhead unit). WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-trailhead-scv-prepare-partner-cc

BibTeX

@misc{warmtransfer-salesforce-trailhead-scv-prepare-partner-cc,
  title  = {Prepare for a Partner Contact Center (Trailhead unit)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-trailhead-scv-prepare-partner-cc},
  note   = {Salesforce Trailhead, accessed 2026-09-25}
}