Source note · Amazon Connect with Salesforce Service Cloud Voice
Omni-Channel must be enabled in the Salesforce org before setting up Voice so reps can make and receive calls.
Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- prerequisites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Prepare for a Partner Contact Center (Trailhead unit) — Salesforce Trailhead · tier 2 current vendor documentation · Prerequisites Before Setup
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-prereq-omni. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-prereq-omni
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-prereq-omni,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-prereq-omni},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-prereq-omni},
note = {Source note amazon-connect-with-salesforce-voice-prereq-omni, checked 2026-09-25}
}