Set Up Salesforce Voice with Amazon Connect

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?language=en_US&id=service.voice_turn_on_parent.htm&type=5

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• When you create a contact center in Voice, Salesforce creates an Amazon Connect instance and an external client app, and single sign-on for the contact center is handled by that external client app. in context
• The Salesforce Voice with Amazon Connect setup sequence includes a step to confirm a tax registration number with AWS. in context
• Salesforce Help documents three ways to create an Amazon Connect contact center for Voice: a new Amazon Connect instance, an existing instance integrated by Salesforce, and an existing instance integrated by you. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set Up Salesforce Voice with Amazon Connect. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-turn-on-parent

BibTeX

@misc{warmtransfer-salesforce-help-voice-turn-on-parent,
  title  = {Set Up Salesforce Voice with Amazon Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-turn-on-parent},
  note   = {Salesforce, accessed 2026-09-25}
}