Source note · Amazon Connect with Salesforce Service Cloud Voice
When you create a contact center in Voice, Salesforce creates an Amazon Connect instance and an external client app, and single sign-on for the contact center is handled by that external client app.
Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- contact center creation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set Up Salesforce Voice with Amazon Connect — Salesforce · tier 2 current vendor documentation · search-engine excerpt returned for the Set Up Salesforce Voice with Amazon Connect article family
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-cc-creates-eca. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-cc-creates-eca
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-cc-creates-eca,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-cc-creates-eca},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-cc-creates-eca},
note = {Source note amazon-connect-with-salesforce-voice-cc-creates-eca, checked 2026-09-25}
}