Turn On Salesforce Voice with Amazon Connect

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?language=en_US&id=service.voice_setup_enable.htm&type=5

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• To turn on Voice with a Salesforce-created instance, from Setup enter Amazon Setup in the Quick Find box, select Amazon Setup, and select Turn On Salesforce Voice. in context
• When you turn on Salesforce Voice with Amazon Connect, Salesforce creates an AWS account that is used to create your Amazon Connect instance. in context
• Salesforce now calls the product Salesforce Voice with Amazon Connect; it was formerly named Service Cloud Voice with Amazon Connect. in context
• When turning on Voice you enter the root email address twice, and Salesforce uses it to create the root user in the AWS subaccount. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Turn On Salesforce Voice with Amazon Connect. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-setup-enable

BibTeX

@misc{warmtransfer-salesforce-help-voice-setup-enable,
  title  = {Turn On Salesforce Voice with Amazon Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-setup-enable},
  note   = {Salesforce, accessed 2026-09-25}
}