When turning on Voice you enter the root email address twice, and Salesforce uses it to create the root user in the AWS subaccount.

Checked 2026-09-25

Vendor
Salesforce
Product
Salesforce Voice
Subsystem
provisioning
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-root-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-root-email

BibTeX

@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-root-email,
  title  = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-root-email},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-root-email},
  note   = {Source note amazon-connect-with-salesforce-voice-root-email, checked 2026-09-25}
}

Read in context