Source record · tier 2 current vendor documentation

Integrate Voice Connectors with Einstein Conversation Insights

Publisher: Salesforce
URL: https://help.salesforce.com/s/articleView?id=sf.eci_connector_get_started.htm&language=en_US&type=5
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Einstein Conversation Insights can ingest customer conversations from Amazon Connect, among other voice providers, to provide transcripts, insights and next steps. in context
Einstein features that act on conversation content (insights, next steps, recommendations) depend on a call transcript existing, so they presuppose one of the transcription options being enabled. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Integrate Voice Connectors with Einstein Conversation Insights. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-eci-connector-get-started

BibTeX

@misc{warmtransfer-salesforce-help-eci-connector-get-started,
  title  = {Integrate Voice Connectors with Einstein Conversation Insights},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-eci-connector-get-started},
  note   = {Salesforce, accessed 2026-09-25}
}