Source note · Amazon Connect with Salesforce Service Cloud Voice
Einstein features that act on conversation content (insights, next steps, recommendations) depend on a call transcript existing, so they presuppose one of the transcription options being enabled.
inferred · Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- Einstein features
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Integrate Voice Connectors with Einstein Conversation Insights — Salesforce · tier 2 current vendor documentation · inferred from the statement that ECI provides transcripts insights and next steps from conversations
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-einstein-needs-text. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-einstein-needs-text
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-einstein-needs-text,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-einstein-needs-text},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-einstein-needs-text},
note = {Source note amazon-connect-with-salesforce-voice-einstein-needs-text, checked 2026-09-25}
}