Google Chrome's Phase-Out of Third-Party Cookies Impacts Open CTI

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=000396744&language=en_US&type=1

Published

2026-05-14

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Salesforce proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Third-party cookie blocking plausibly affects the Webex Contact Center connectors because they load Cisco-hosted content inside the CRM page, but none of the Cisco connector or Desktop articles read for this packet names third-party cookies as a requirement or gives a connector-specific fix. inferred in context
• Salesforce states that Chrome's restriction of third-party cookies impacts Open CTI implementations that rely on cross-site cookie access, because Open CTI softphones run in an embedded browser context. in context

Cite this source record

APA

WarmTransfer. (2026, May 14). Google Chrome's Phase-Out of Third-Party Cookies Impacts Open CTI. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-000396744-chrome-cookies-cti

BibTeX

@misc{warmtransfer-salesforce-help-000396744-chrome-cookies-cti,
  title  = {Google Chrome's Phase-Out of Third-Party Cookies Impacts Open CTI},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-000396744-chrome-cookies-cti},
  note   = {Salesforce, accessed 2026-09-30}
}