RingCentral's next generation integration for the Microsoft Teams desktop and web app

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/RingCentral-s-next-generation-integration-for-the-Microsoft-Teams-desktop-and-web-app.html?brand=RingCentral&product=RingEX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Direct Routing 2.0 is enabled, the embedded app hides its calling features and runs in companion mode, offering fax, text messaging and call-history management while calls are made in Teams, and no desktop plugin is needed. in context
• The RingCentral embedded app in Teams provides calling, call-queue management, unified contact search, SMS and fax, and missed-call, text and voicemail notifications. in context
• RingCentral lists Microsoft 365 Enterprise E1, E3 and E5, Business Standard and Business Premium, and Frontline F1 and F3 as supported licences for the embedded app. in context
• Because the embedded app places calls through the RingCentral desktop plugin rather than Teams Phone, a Teams Phone licence is probably not needed for embedded-app calling. inferred in context
• The embedded app's desktop side supports Windows 10 or later and macOS 10.15 Catalina or later; Windows 7, 8 and 8.1 and macOS 10.13 and 10.14 are not supported. in context
• The embedded app requires the Microsoft Teams app plus the RingCentral desktop plugin, which shows active call controls when a call is placed. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). RingCentral's next generation integration for the Microsoft Teams desktop and web app. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-teams-embedded-app-next-gen

BibTeX

@misc{warmtransfer-ringcentral-support-teams-embedded-app-next-gen,
  title  = {RingCentral's next generation integration for the Microsoft Teams desktop and web app},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-teams-embedded-app-next-gen},
  note   = {RingCentral, accessed 2026-09-25}
}