Intro to inbound queue events in RingCX

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Intro-to-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingCX queue events can route an interaction to an agent, voicemail, call termination or other queues, and can offer DTMF choices to the caller. in context
• RingCX has regular queue events for a normally open queue and priority queue events for special conditions such as a closed queue or a queue at maximum capacity. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Intro to inbound queue events in RingCX. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-events-intro

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-queue-events-intro,
  title  = {Intro to inbound queue events in RingCX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-queue-events-intro},
  note   = {RingCentral, accessed 2026-09-25}
}