Source note · RingCentral call queues and IVR
RingCX queue events can route an interaction to an agent, voicemail, call termination or other queues, and can offer DTMF choices to the caller.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- queue events
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Intro to inbound queue events in RingCX — RingCentral · tier 2 current vendor documentation · Configuring and editing queue events
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-event-actions. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-event-actions
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-ringcx-event-actions,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-event-actions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-event-actions},
note = {Source note ringcentral-call-queues-ringcx-event-actions, checked 2026-09-25}
}