Creating an inbound queue

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Creating-an-inbound-queue-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingCX administration is reached from the RingCentral Admin Portal at service.ringcentral.com by clicking Contact Center, then Admin, signing in to RingCX and clicking the Admin tile. in context
• An existing inbound queue, opened from Routing > Voice queues & skills, exposes the configuration sections General, Business Hours, Queue Events, Agent Access, Channel Number, Dispositions, Requeue Shortcuts, Phone book, Special ANI and Velocity ANI Exceptions. in context
• To create an inbound queue, hover over the inbound queue group under Routing > Voice queues & skills, click the New queue plus icon, check Active under Queue Settings, enter a Name, configure other settings as needed and click Save. in context
• The section of an inbound queue where a queue-specific DNIS number is assigned is labelled Channel Number. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Creating an inbound queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-inbound-queue

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-create-inbound-queue,
  title  = {Creating an inbound queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-inbound-queue},
  note   = {RingCentral, accessed 2026-09-30}
}