Source record · tier 2 current vendor documentation

Difference between Call Queue and Ring Group

Publisher: RingCentral
URL: https://support.ringcentral.com/article-v2/10183.html?brand=RingCentral&product=RingEX&language=en_US
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: RingCentral website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Unlike a ring group, a RingEX call queue can hold a caller in queue when all members are busy. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Difference between Call Queue and Ring Group. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-queue-vs-ring-group

BibTeX

@misc{warmtransfer-ringcentral-support-queue-vs-ring-group,
  title  = {Difference between Call Queue and Ring Group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-queue-vs-ring-group},
  note   = {RingCentral, accessed 2026-09-25}
}