Source note · RingCentral call queues and IVR
Unlike a ring group, a RingEX call queue can hold a caller in queue when all members are busy.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- call queue vs ring group
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Difference between Call Queue and Ring Group — RingCentral · tier 2 current vendor documentation · Call Queue group section, advantages
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-queue-holds-when-busy. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-queue-holds-when-busy
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-queue-holds-when-busy,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-queue-holds-when-busy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-queue-holds-when-busy},
note = {Source note ringcentral-call-queues-queue-holds-when-busy, checked 2026-09-25}
}