Add the Agent WebRTC Extension

Publisher

NICE

URL

https://help.nicecxone.com/content/agent/cxoneagent/addcxawebrtcext.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CXone Agent WebRTC Extension can be bulk-installed by a Chrome Enterprise administrator using extension ID gcfjbjldfomnopnpdjajjfpldkkdmmoi. in context
• The CXone Agent WebRTC Extension is supported in Google Chrome and Microsoft Edge, both installing from the Chrome Web Store. in context
• CXone help warns that without the Agent WebRTC Extension the Accept control for incoming calls may be disabled. in context
• The CXone Agent WebRTC Extension does not provide echo or noise cancellation. in context
• With the CXone Agent WebRTC Extension installed, the agent leg stays connected even if the browser is refreshed, because the extension runs in a separate browser window. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Add the Agent WebRTC Extension. WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-help-add-webrtc-extension

BibTeX

@misc{warmtransfer-nicecxone-help-add-webrtc-extension,
  title  = {Add the Agent WebRTC Extension},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-help-add-webrtc-extension},
  note   = {NICE, accessed 2026-10-02}
}