With the CXone Agent WebRTC Extension installed, the agent leg stays connected even if the browser is refreshed, because the extension runs in a separate browser window.
Checked 2026-10-02
Your agent leg stays connected, even if your browser is refreshed.
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent WebRTC Extension
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Add the Agent WebRTC Extension — NICE · tier 2 current vendor documentation · page introduction / benefits
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-ext-survives-refresh. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-ext-survives-refresh
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-ext-survives-refresh,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-ext-survives-refresh},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-ext-survives-refresh},
note = {Source note nice-cxone-agent-leg-troubleshooting-ext-survives-refresh, checked 2026-10-02}
}