Agent Session Events

Publisher

NICE

URL

https://developer.niceincontact.com/Documentation/AgentSessionEvents

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CXone AgentLegError session event carries a ResultCode giving the failure reason, with values that include InvalidStationID, InvalidCallLeg and BadNumber. in context
• The CXone AgentLeg session event reports agent leg Status as Dialing, Active or Disconnected, with FinalState true only on the final Disconnected event. in context
• The CXone AgentSessionStart event includes StationPhoneNumber (the agent's station phone number, unformatted) and StationCallerId. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Agent Session Events. WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-dev-agent-session-events

BibTeX

@misc{warmtransfer-nicecxone-dev-agent-session-events,
  title  = {Agent Session Events},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-dev-agent-session-events},
  note   = {NICE, accessed 2026-10-02}
}