The CXone AgentLeg session event reports agent leg Status as Dialing, Active or Disconnected, with FinalState true only on the final Disconnected event.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent Session Events — NICE · tier 2 current vendor documentation · event AgentLeg (Status, FinalState fields)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-api-leg-statuses. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-api-leg-statuses
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-api-leg-statuses,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-api-leg-statuses},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-api-leg-statuses},
note = {Source note nice-cxone-agent-leg-troubleshooting-api-leg-statuses, checked 2026-10-02}
}