Trace and Debug Scripts - CXone Help Center

Publisher

NICE

URL

https://help.nicecxone.com/content/studio/testdebug/debugscriptscx.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• Studio trace output can be saved as a JSON file with a .TRC.JSON extension and shared with other users or support. in context
• Studio's Capture Live Contacts traces a specified number of live contacts filtered by matching ANI or DNIS. in context
• A Studio trace can only be captured on a saved script, and a script with compile errors cannot be saved until the errors are fixed. in context
• Studio can capture a trace of the next live contact that runs a script, filtered by ANI or DNIS, and can trace up to 20 contacts at once. in context
• The Trace Output window lists each action that ran in sequence with its properties, time and result, shows variable values at each action with new or changed variables highlighted, and a trace can be downloaded as a .TRC.JSON file and reloaded later. in context
• Tracing and simulating scripts in Studio requires the ACD > Studio > Scripts > Debug permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Trace and Debug Scripts - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-trace-debug-scripts-cx

BibTeX

@misc{warmtransfer-nice-help-trace-debug-scripts-cx,
  title  = {Trace and Debug Scripts - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-trace-debug-scripts-cx},
  note   = {NICE, accessed 2026-09-24}
}