Source record · tier 2 current vendor documentation

MUSIC

Publisher: NiCE
URL: https://help.nicecxone.com/content/studio/actionscx/music/music.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

The Music action works only in phone scripts and plays one of 20 provided pre-licensed music files chosen in its Music File property; it does not play custom audio files. in context
The Music action cannot execute after the Onanswer event unless it is inside an Onhold event. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). MUSIC. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-music-action

BibTeX

@misc{warmtransfer-nice-help-studio-music-action,
  title  = {MUSIC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-music-action},
  note   = {NiCE, accessed 2026-09-30}
}