Source note · Building an inbound routing script in NICE CXone Studio
The Music action works only in phone scripts and plays one of 20 provided pre-licensed music files chosen in its Music File property; it does not play custom audio files.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- MUSIC — NiCE · tier 2 current vendor documentation · action description and Input Properties, Music File
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-music-files. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-music-files
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-music-files,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-music-files},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-music-files},
note = {Source note nice-cxone-studio-setup-music-files, checked 2026-09-30}
}