Studio Fundamentals - CXone Help Center

Publisher

NICE

URL

https://help.nicecxone.com/content/studio/fundamentals/fundamentalscx.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• A saved Studio script cannot be renamed; Save As creates a copy, and each save adds a version to the script's history. in context
• Studio scripts should end with a media-appropriate terminating action (such as Hangup, End, Exit, Discard or Return) and NICE says not to use the Stop action to end a script. in context
• Studio scripts have one of eight media types (Generic, Phone, Email, Chat, SMS, Voicemail, Work Item, Digital), and a script must match the media type of the channel it serves. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Studio Fundamentals - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-fundamentals-cx

BibTeX

@misc{warmtransfer-nice-help-studio-fundamentals-cx,
  title  = {Studio Fundamentals - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-fundamentals-cx},
  note   = {NICE, accessed 2026-09-24}
}