Source note · NICE CXone routing and Studio scripts
Studio scripts have one of eight media types (Generic, Phone, Email, Chat, SMS, Voicemail, Work Item, Digital), and a script must match the media type of the channel it serves.
Checked 2026-09-24
- Vendor
- NICE
- Product
- CXone Studio
- Subsystem
- script-model
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Studio Fundamentals - CXone Help Center — NICE · tier 2 current vendor documentation · Studio Fundamentals; script media types
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-studio-media-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-studio-media-types
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-studio-media-types,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-studio-media-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-studio-media-types},
note = {Source note nice-cxone-routing-studio-media-types, checked 2026-09-24}
}