Source record · tier 2 current vendor documentation

Manage Points of Contact

Publisher: NiCE
URL: https://help.nicecxone.com/content/acd/channels/additionalchannelfeatures/pointsofcontact/managepointsofcontact.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

An existing point of contact is changed by opening it, selecting the Details tab, clicking Edit, changing fields such as the assigned skill, and clicking Done; deactivating a point of contact requires the Points of Contact Deactivate permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Manage Points of Contact. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-manage-points-of-contact

BibTeX

@misc{warmtransfer-nice-help-manage-points-of-contact,
  title  = {Manage Points of Contact},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-manage-points-of-contact},
  note   = {NiCE, accessed 2026-09-30}
}