Digital Scripts - CXone

Publisher

NICE

URL

https://help.nice-incontact.com/content/studio/guide/digitalscripts.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• A digital contact keeps the same contact ID for the whole interaction, including when it is reassigned between agents. in context
• End is the only supported terminating action in digital scripts, and it ends the script but not the contact. in context
• Digital scripts use OnAssignment in place of the OnAnswer event used in other media types, plus OnUnassignment and OnRelease. in context
• Digital scripts sleep when inactive and wake when an action is needed, rather than running continuously like other ACD scripts. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Digital Scripts - CXone. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-digital-scripts

BibTeX

@misc{warmtransfer-nice-help-digital-scripts,
  title  = {Digital Scripts - CXone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-digital-scripts},
  note   = {NICE, accessed 2026-09-24}
}