Source note · NICE CXone routing and Studio scripts
A digital contact keeps the same contact ID for the whole interaction, including when it is reassigned between agents.
Checked 2026-09-24
A digital contact keeps the same contact ID for the entire interaction
- Vendor
- NICE
- Product
- CXone Studio
- Subsystem
- digital-scripts
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Digital Scripts - CXone — NICE · tier 2 current vendor documentation · Digital Scripts; contact ID paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-digital-contact-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-digital-contact-id
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-digital-contact-id,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-digital-contact-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-digital-contact-id},
note = {Source note nice-cxone-routing-digital-contact-id, checked 2026-09-24}
}