Simulate Interactions in (Desktop Studio)

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/testdebug/simulateinteractions.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Desktop Studio an inbound call is simulated by clicking empty canvas to show the script's Properties tab, choosing an inbound phone ACD skill in Skill, entering the number to ring in PhoneNumber, setting Simulate Inbound to True, optionally setting SimulateDateTime and ANI or DNIS, and clicking Start with Trace in the toolbar. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Simulate Interactions in (Desktop Studio). WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-desktop-studio-simulate

BibTeX

@misc{warmtransfer-nice-help-desktop-studio-simulate,
  title  = {Simulate Interactions in (Desktop Studio)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-desktop-studio-simulate},
  note   = {NiCE, accessed 2026-09-30}
}