Source note · Building an inbound routing script in NICE CXone Studio
In Desktop Studio an inbound call is simulated by clicking empty canvas to show the script's Properties tab, choosing an inbound phone ACD skill in Skill, entering the number to ring in PhoneNumber, setting Simulate Inbound to True, optionally setting SimulateDateTime and ANI or DNIS, and clicking Start with Trace in the toolbar.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Desktop Studio
- Subsystem
- studio-testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Simulate Interactions in (Desktop Studio) — NiCE · tier 2 current vendor documentation · numbered steps for simulating an inbound phone interaction
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-simulate-desktop-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-simulate-desktop-steps
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-simulate-desktop-steps,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-simulate-desktop-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-simulate-desktop-steps},
note = {Source note nice-cxone-studio-setup-simulate-desktop-steps, checked 2026-09-30}
}