Source record · tier 2 current vendor documentation

Bullseye Routing - CXone Help Center

Publisher: NICE
URL: https://help.nicecxone.com/content/acd/routing/bullseyerouting.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

Bullseye routing sets a proficiency range and/or routing attribute in Reqagent and then uses UpdateContact to widen or narrow the agent pool, for example from proficiency 1-5 to 1-8 after 90 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Bullseye Routing - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-bullseye-routing

BibTeX

@misc{warmtransfer-nice-help-bullseye-routing,
  title  = {Bullseye Routing - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-bullseye-routing},
  note   = {NICE, accessed 2026-09-24}
}