Source note · NICE CXone routing and Studio scripts
Bullseye routing sets a proficiency range and/or routing attribute in Reqagent and then uses UpdateContact to widen or narrow the agent pool, for example from proficiency 1-5 to 1-8 after 90 seconds.
Checked 2026-09-24
they add an UpdateContact action with HighProficiency set to 1 and LowProficiency set to 8
- Vendor
- NICE
- Product
- CXone Studio
- Subsystem
- bullseye-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Bullseye Routing - CXone Help Center — NICE · tier 2 current vendor documentation · Bullseye Routing; example scenario
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-bullseye-widening. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-bullseye-widening
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-bullseye-widening,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-bullseye-widening},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-bullseye-widening},
note = {Source note nice-cxone-routing-bullseye-widening, checked 2026-09-24}
}