Intraday Manager

Publisher

NICE

URL

https://help.nice-incontact.com/content/workforcemanagement/intraday.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In NICE CXone Intraday Manager, actual ACD data typically appears 5 to 15 minutes after an interval completes. in context
• NICE CXone Intraday Manager monitors a 24-hour day in 15-minute intervals, comparing actual volume, AHT, ASA, service level and staffing against forecast. in context
• NICE CXone Intraday Manager reforecasts the remaining workday from the recent forecast and the recent actual trend from the ACD, and requires an active forecast. in context
• NICE CXone Intraday Manager recalculates the reforecast every 15 minutes for future intervals only; completed intervals are not changed. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Intraday Manager. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-cxone-intraday-manager

BibTeX

@misc{warmtransfer-nice-cxone-intraday-manager,
  title  = {Intraday Manager},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-cxone-intraday-manager},
  note   = {NICE, accessed 2026-10-02}
}