Source record · tier 2 current vendor documentation

Managing Support Call Queues in Microsoft Teams

Publisher: Microsoft
URL: https://support.microsoft.com/office/9f07dabe-91c6-4a9b-a545-8ffdddd2504e
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Microsoft support terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

In a channel-based call queue, an agent can remove themselves from the channel's Agents list with the toggle next to their name, and other agents may take up to two minutes to see the change. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Managing Support Call Queues in Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-support-manage-call-queue-channel

BibTeX

@misc{warmtransfer-ms-support-manage-call-queue-channel,
  title  = {Managing Support Call Queues in Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-support-manage-call-queue-channel},
  note   = {Microsoft, accessed 2026-09-24}
}