In a channel-based call queue, an agent can remove themselves from the channel's Agents list with the toggle next to their name, and other agents may take up to two minutes to see the change.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Managing Support Call Queues in Microsoft Teams — Microsoft · tier 2 current vendor documentation · Section on agent availability in channels (heading not verified)
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-channel-agent-optout. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-channel-agent-optout
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-channel-agent-optout,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-channel-agent-optout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-channel-agent-optout},
note = {Source note teams-auto-attendant-call-queue-setup-channel-agent-optout, checked 2026-09-24}
}