What are Communication Credits?

Publisher

Microsoft Learn

URL

https://learn.microsoft.com/en-us/microsoftteams/what-are-communications-credits

Published

2026-03-24

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for documentation text in MicrosoftDocs repos; confirm before reuse); no-redistribution; short excerpts and locators only

Source notes citing this source

• If the Calling Plan was bought through a Cloud Solution Provider (CSP), the customer cannot acquire Communication Credits in the Microsoft 365 admin center; the CSP must fund them. in context
• Communication Credits cannot be purchased when the Calling and Audio Conferencing subscriptions, or the default billing account, use a Microsoft Customer Agreement (MCA) billing account; purchase requires a MOSA billing account set as default. in context
• Toll-free calls are billed per minute and require a positive Communication Credits balance. in context
• Communication Credits pay for toll-free number usage (Audio Conferencing, auto attendants, call queues), meeting dial-out outside included pools, calls beyond a Calling Plan's included minutes, and all outgoing calls on a Pay-As-You-Go Calling Plan. in context
• If a one-time Communication Credits balance reaches zero, most calling scenarios stop working, including toll-free numbers; Microsoft recommends enabling auto-recharge. in context

Cite this source record

APA

WarmTransfer. (2026, March 24). What are Communication Credits?. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-what-are-communication-credits

BibTeX

@misc{warmtransfer-ms-learn-what-are-communication-credits,
  title  = {What are Communication Credits?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-what-are-communication-credits},
  note   = {Microsoft Learn, accessed 2026-09-24}
}