Resolve Issues That Affect Port Orders - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/phone-system/issues-with-port-orders

Published

2025-08-14

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft's port-order documentation uses two status vocabularies: the troubleshooting article uses Customer action required and Microsoft support engaged, while the transfer article's status table uses Exception and Manual review. Which labels a tenant actually sees probably depends on the wizard version and has not been confirmed. inferred in context
• The status Customer action required means the carrier rejected the order. The admin selects Update on the port-order details page, sees the rejection error, fixes it and resubmits. in context
• Documented carrier rejection errors cover mismatched account number, authorized user, organization name, PIN, ZIP code or service address, a missing LOA, and a freeze on the numbers. Microsoft's fix for the field errors is to correct the field to match the CSR. in context
• The status Microsoft support engaged needs no customer action. Microsoft Support handles the order, for example when a carrier rejection must be resubmitted by Microsoft or a submission error occurred, and a support ticket already exists. in context

Cite this source record

APA

WarmTransfer. (2025, August 14). Resolve Issues That Affect Port Orders - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-troubleshoot-port-order-issues

BibTeX

@misc{warmtransfer-ms-learn-troubleshoot-port-order-issues,
  title  = {Resolve Issues That Affect Port Orders - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-troubleshoot-port-order-issues},
  note   = {Microsoft, accessed 2026-09-25}
}