Microsoft Teams Phone Resource Account licenses

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user

Published

2026-04-26

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn content; Microsoft Terms of Use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Teams Phone Standard must not be assigned to resource accounts; when converting, remove Teams Phone Standard and assign the Resource Account license in the same license activity, otherwise the resource account (and its auto attendants and call queues) may stop working. in context
• Microsoft states there is no longer any cost for Teams Phone Resource Account licenses, but the admin must still complete a Buy step at zero cost through the same purchasing channel used for the subscription containing Teams Phone. disputed in context
• Every resource account for an auto attendant or call queue must be assigned a Teams Phone Resource Account license, whether or not it will be assigned a telephone number; a Calling Plan is needed only if the resource account must dial out. in context
• Teams Phone Resource Account licenses are obtained through the same purchasing channel as the Teams Phone subscription; Web Direct customers find Microsoft Teams Phone Resource Account in the Microsoft 365 admin center Marketplace and must still select Buy even though it costs nothing. in context

Cite this source record

APA

WarmTransfer. (2026, April 26). Microsoft Teams Phone Resource Account licenses. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-teams-phone-resource-account-license

BibTeX

@misc{warmtransfer-ms-learn-teams-phone-resource-account-license,
  title  = {Microsoft Teams Phone Resource Account licenses},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-teams-phone-resource-account-license},
  note   = {Microsoft, accessed 2026-09-24}
}