Source record · tier 2 current vendor documentation

Plan for Operator Connect

Publisher: Microsoft (Microsoft Learn)
URL: https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan
Published: 2026-08-24
Updated: unknown
Accessed: 2026-09-06
HTTP status: 200
License: Microsoft Learn documentation under Microsoft site terms; short excerpts and locators only

Source notes citing this source

With Operator Connect and a single cutover that leaves no Avaya extensions in service, the customer likely needs no SBC of its own for Teams PSTN calling, since the operator manages the PSTN infrastructure. inferred in context
Operator Connect is configured by enabling the selected operator in the Teams admin center and then assigning phone numbers to users. in context
Under Operator Connect, users can receive numbers by purchasing new numbers from the operator, porting existing numbers, or migrating from another Teams Phone PSTN connectivity option. in context
When choosing an Operator Connect provider, Microsoft advises weighing country and regional availability, phone number availability and porting support, calling plans and existing business relationships. in context
Microsoft positions Operator Connect as a good choice when an organization wants a managed PSTN solution without deploying and maintaining its own SBCs, or wants to keep an existing operator that offers Operator Connect. in context
An Operator Connect prerequisite is that a Microsoft-certified Operator Connect provider is available in the countries or regions where the service will be deployed. in context
Under Operator Connect, the operator is responsible for PSTN connectivity, number provisioning and porting, calling services and PSTN-related support; Microsoft is responsible for Teams services, Teams Phone administration, the Teams admin center and the Teams-to-operator integration. in context
Operator Connect requires users to have Teams Phone licenses and to be configured in Teams Only mode, and a certified operator must serve the countries or regions being deployed. in context
Operator Connect uses certified third-party operators that have already completed PSTN integration with Microsoft; the customer needs a contract with the operator and enables the operator in the Teams admin center, with no customer-deployed SBC. in context
Under Operator Connect the operator is responsible for telephone number provisioning and porting, while Microsoft is responsible for Teams admin center functionality and the integration between Teams and Operator Connect. in context
Users on Operator Connect can get numbers in three ways: new numbers bought from the operator, existing numbers ported in, or numbers migrated from another Teams Phone PSTN connectivity option. in context
Microsoft's recommended Operator Connect onboarding sequence is: 1 verify prerequisites, 2 choose a certified operator, 3 plan phone numbers, 4 configure Operator Connect in the Teams admin center. in context
Users who receive Operator Connect numbers must hold a Microsoft Teams Phone license. Older wording on the configure page calls it a Phone System license. in context
A Microsoft-certified Operator Connect provider must be available in the countries or regions where the service will be deployed. in context
Microsoft's Operator Connect planning prerequisites also include appropriate administrator permissions to manage Teams Phone and a network and firewall configuration that meets Teams networking requirements. in context
Microsoft lists three ways users can receive Operator Connect numbers: purchase new numbers from the operator, port existing numbers, or migrate users from another Teams Phone PSTN connectivity option. in context
Microsoft suggests evaluating operators on country and regional availability, phone number availability and porting support, calling plans and service offerings, and existing business relationships. in context
After assignment, test calls in and out of each number are the practical end-to-end check; a failure there with a correct Activated OperatorConnect assignment in Teams is likely a PSTN-side issue for the operator to investigate under the support boundary. inferred in context
Under Operator Connect, Microsoft is responsible for Teams services, Teams Phone administration, Teams admin center functionality, and the integration between Teams and Operator Connect. in context
Under Operator Connect, the operator is responsible for PSTN connectivity, telephone number provisioning and porting, calling services, and PSTN-related support and troubleshooting. in context
Microsoft describes Operator Connect as a shared responsibility between Microsoft and the participating operator. in context
Microsoft is responsible for Teams services, Teams Phone administration, Teams admin center functionality and the integration between Teams and Operator Connect. in context
The Operator Connect provider is responsible for PSTN connectivity, number provisioning and porting, calling services and PSTN-related support and troubleshooting. in context
Operator Connect's listed prerequisites also include Teams Phone licences and users configured in Teams Only mode, so both options share these tenant-side prerequisites. in context
Operator Connect uses a Microsoft-certified operator to manage the PSTN infrastructure while administrators manage users in Teams admin center without deploying their own SBCs. in context
Operator Connect onboarding requires the target users to be configured in Teams Only mode. in context
Microsoft assigns Teams services administration and the Operator Connect integration to Microsoft while assigning PSTN connectivity number provisioning and porting calling service and PSTN troubleshooting to the operator. in context
Operator Connect planning requires a certified provider in each deployment country or region and asks the customer to evaluate country coverage number availability and porting support before onboarding. in context
Microsoft positions Operator Connect for organisations that want managed PSTN without deploying and maintaining their own SBCs; the operator is responsible for PSTN connectivity, number provisioning and porting, and PSTN support. in context
Operator Connect deployment requires users to hold Microsoft Teams Phone licences and be in Teams Only mode. in context

Cite this source record

APA

WarmTransfer. (2026, August 24). Plan for Operator Connect. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-plan-operator-connect

BibTeX

@misc{warmtransfer-ms-learn-plan-operator-connect,
  title  = {Plan for Operator Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-plan-operator-connect},
  note   = {Microsoft (Microsoft Learn), accessed 2026-09-06}
}