Manage emergency calling policies in Microsoft Teams

Publisher

Microsoft (Microsoft Learn)

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies

Published

2026-04-30

Updated

unknown

Accessed

2026-09-06

HTTP status

200

License

Microsoft Learn documentation under Microsoft site terms; short excerpts and locators only

Source notes citing this source

• Emergency calling policies in Teams apply when Calling Plans, Operator Connect, Teams Phone Mobile or Direct Routing is the PSTN connectivity option, and let an administrator allow end users to configure their emergency address at remote locations, configure emergency numbers, and configure who is notified when a user calls emergency services. in context
• If an emergency calling policy is assigned to a network site and to a user, and the user is at that network site, the policy assigned to the network site overrides the policy assigned to the user. in context
• A Teams emergency calling policy sets notification per emergency number as notification only, conferenced in muted, or conferenced in unmuted, each sending a Teams chat to named users and groups, with an optional PSTN number dialled for the conferenced modes. in context
• When a Teams emergency calling policy is assigned both to a network site and to a user who is at that site, the site policy takes precedence. in context
• Turning on External location lookup mode in an emergency calling policy (ExternalLocationLookupMode Enabled in PowerShell) lets users configure their own emergency address when working from a network location outside the corporate network. in context
• Users automatically get the global (Org-wide default) emergency calling policy unless a custom one is assigned; the global policy can be edited but not renamed or deleted, and network sites take custom policies. in context
• An emergency calling policy's notification mode is one of: Send notification only (a Teams chat message to the specified users and groups), Conferenced in but are muted (chat plus listen-only), or Conferenced in and are unmuted (chat plus the ability to unmute and speak with the caller and PSAP). in context
• If an emergency calling policy is assigned to both a network site and a user, and the user is at that site, the site policy overrides the user policy. in context
• Users automatically receive the global (Org-wide default) emergency calling policy unless a custom policy is assigned; the global policy can be edited but not renamed or deleted, and network sites need custom policies. in context
• The emergency calling policy offers three security desk notification modes: notification only (Teams chat), conferenced in but muted, and conferenced in and unmuted (NotificationOnly, ConferenceMuted, ConferenceUnMuted in PowerShell). in context
• When an emergency calling policy is assigned both to a network site and to a user who is at that site, the site policy overrides the user policy. in context
• Teams emergency calling policies apply to Calling Plan Operator Connect Teams Phone Mobile and Direct Routing deployments. in context
• A Teams emergency calling policy can send security-desk chat notifications or conference configured recipients into the emergency call in muted or unmuted mode. in context
• When a Teams user and the network site the user is at both have emergency calling policies the site's policy overrides the user's policy. in context

Cite this source record

APA

WarmTransfer. (2026, April 30). Manage emergency calling policies in Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-manage-emergency-calling-policies

BibTeX

@misc{warmtransfer-ms-learn-manage-emergency-calling-policies,
  title  = {Manage emergency calling policies in Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-manage-emergency-calling-policies},
  note   = {Microsoft (Microsoft Learn), accessed 2026-09-06}
}