Plan Location-Based Routing for Direct Routing

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/location-based-routing-plan

Published

2026-09-10

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for docs repo text; not verified per page); no-redistribution; short excerpts and locators only

Source notes citing this source

• For Direct Routing LBR, inbound PSTN calls from an LBR-enabled gateway can connect to an auto attendant, but calls to a call queue are not supported. in context
• Direct Routing LBR supports Teams desktop clients (Windows and Mac), Teams mobile clients (iOS and Android) and Teams IP phones; the Teams web client, Skype for Business clients and IP phones connected through SIP Gateway are not supported. in context
• An LBR-enabled user on a PSTN call who has no Audio Conferencing license cannot start a conference with another user or PSTN number, though connecting to auto attendants is allowed. in context
• Microsoft's Location-Based Routing planning article applies only to Direct Routing; it states that this form of LBR does not apply to Calling Plan, Teams Phone Mobile, Operator Connect, or Operator Connect in India. in context
• When LBR blocks an inbound PSTN call, the call follows the called user's unanswered call forwarding settings (typically voicemail), and it disconnects if no unanswered settings are configured. in context
• Microsoft states that deploying Location-Based Routing for Direct Routing in India also requires configuring media bypass. in context
• Microsoft states that Direct Voice over IP must not be deployed with any telephony equipment in India, and that on-network conferencing for Audio Conferencing must not be deployed with any telephony equipment in India. in context
• An LBR-enabled user whose endpoint is at a known site not enabled for LBR can make outbound PSTN calls through a gateway not enabled for LBR, if the user's online voice routing policy allows the call. in context
• At the time of a PSTN call, LBR determines a user's location from the IP subnet the user's Teams endpoint is connected to. in context
• An LBR-enabled user on a PSTN call cannot merge it with another call, and recording or compliance recording of that PSTN call is not supported. in context
• All calls to and from a user not enabled for LBR must route through PSTN gateways not enabled for LBR; an inbound call to such a user that arrives on an LBR-enabled gateway goes to the user's unanswered call settings. in context
• Microsoft advises against using Location-Based Routing to dynamically route PSTN calls based on user location, warning that doing so may cause unintended results. in context
• LBR is not enforced for call park or retrieval of PSTN calls through Call Park, for an on-premises Skype for Business user calling a Teams user, or for call queues. in context
• When LBR blocks an outbound PSTN call, the Teams call window shows the message 'Call not allowed due to your organization's settings.' in context
• An LBR-enabled user at an unknown site can place and receive PSTN calls only if the call uses an LBR-enabled PSTN gateway configured with GatewayLbrEnabledUserOverride set to True. in context
• Location-Based Routing lets an administrator restrict toll bypass for a Teams user based on policy and the user's geographic location at the time of an inbound or outbound PSTN call. in context
• For an LBR-enabled user at an LBR-enabled site other than the site of the LBR-enabled gateway the call would use (the 'remote location' case), both outbound and inbound PSTN calls through that gateway are not allowed. in context
• In Teams LBR the network site voice routing policy from on-premises LBR is no longer used; the user's voice routing policy is used instead, so it must include the gateways of the sites the user roams to. in context
• The LBR documentation treats a network site as Enabled (configured and LBR-enabled), Not enabled (configured but not LBR-enabled) or Unknown (not configured as a tenant network site, whether internal or external to the corporate network). in context
• For Direct Routing, LBR has to be applied to users, network sites and PSTN gateways; the PSTN gateway and the network site associated with it must both be enabled for LBR. in context
• When an LBR-enabled user transfers a 1:1 Teams VoIP call to the PSTN, the transfer is permitted only if the transferred party could make that PSTN call from their own location through the same PSTN gateway as the transferring user. in context

Cite this source record

APA

WarmTransfer. (2026, September 10). Plan Location-Based Routing for Direct Routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-lbr-plan

BibTeX

@misc{warmtransfer-ms-learn-lbr-plan,
  title  = {Plan Location-Based Routing for Direct Routing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-lbr-plan},
  note   = {Microsoft, accessed 2026-09-25}
}