Compare Copilot feature availability

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/contact-center/use/copilot-feature-availability

Published

2026-08-27

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the embedded experience, Copilot can summarize cases held in a non-Microsoft CRM and generate resolution notes, which neither the standalone experience nor Dynamics 365 Customer Service offers, while Copilot analytics and adding trusted webpages as sources are not available. in context
• In the standalone experience, Copilot conversation summaries, email drafting and conversation-based prompts are available, but case-based features such as inline case summaries, asking about case data, and case-based auto prompts are not. in context

Cite this source record

APA

WarmTransfer. (2026, August 27). Compare Copilot feature availability. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-copilot-availability

BibTeX

@misc{warmtransfer-ms-learn-d365cc-copilot-availability,
  title  = {Compare Copilot feature availability},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-copilot-availability},
  note   = {Microsoft, accessed 2026-09-30}
}