Source record · tier 2 current vendor documentation

Install the voice channel in Dynamics 365 Contact Center

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel-install
Published: 2026-07-30
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

The voice channel is installed after the provision-channels steps by setting the Add voice toggle to Yes in the Voice section and selecting the Voice and SMS Terms checkbox. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Install the voice channel in Dynamics 365 Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-install

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-install,
  title  = {Install the voice channel in Dynamics 365 Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-install},
  note   = {Microsoft, accessed 2026-09-30}
}